Proactive Support Services

We detect potential issues and reduce IT costs

SEAL Proactive Care

Built-in detection of over 100 issues, our system provides Continuous Monitoring to Basic Malware Detection. Know about issues before they become a problem.

SEAL Proactive Care Plus

Add to SEAL Proactive Care with Automated Weekly & On-Demand Maintenance. Your software automatically updated. Plus advanced Adware & Malware Removal

SEAL Remote Support

With our secure Remote Support software we provide On-Demand or 24/7 Access. Works with Apple or Windows Servers, Desktops or MacBooks

Features at a Glance

SEAL Proactive Care

  • Powerful error detection
  • Lightweight Agent
  • Monitors:
    • Backup Systems
    • Server Software
    • Available Disk Space
    • Hard Drive & SSD Errors
    • MacBook Batteries
    • System Memory
    • Networks
    • RAID Systems
  • Basic Malware Detection
  • System Demographics
  • Maintenance based on your users’ schedules

SEAL Proactive Care Plus

  • Includes SEAL Proactive Care
  • Automatic Software updates for your apps
  • Over 200 software update packages
  • Trouble Free Patching
  • Maintenance based on your users’ schedules
  • Backup and Purge of Cache files
  • Cleaning System Caches
  • Scans of commonly infected files
  • Permission Repairs
  • Removal of Common adware garbage
  • Extended memory testing
  • Extended Hard Drive & SSD Testing
  • Repair of soft issues with Drives

SEAL Remote Support

  • On-Demand Access option
  • 24/7 Access option
  • Secure connections
  • Server, Desktop or MacBook

SEAL Proactive Care continuously checks:

system

System Performance

Keeping your Mac running at it’s peak performance is easy with SEAL Proactive Care. We’ll alert you to productivity-robbing issues such as failing laptop batteries, kernel panics, faulty RAM, unscheduled reboots, and even failed “power-on self-tests” which usually go unnoticed.

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Backup Systems

It’s never a matter of “if” your hard drive will fail, but “when”. That’s why it’s so important that you not only backup, but regularly check if that backup is being completed successfully. We do all the checking so you don’t have to. We will alert you if we see the backups not being performed as expected.

Protect your tech Today!

Pricing starts at $12/per Mac. Give us a call today and we could have you up and running almost instantly.

(818) 888-2775 ex 10

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Malware & Adware

No single malware detection software can find all threats. Our system helps out by providing an additional layer of malware checking to your existing solution. While this is aimed at Windows clients, we also augment Apple’s built-in Xprotect service.

network

Networks

Slow network performance can be caused by things like poor cable quality, failing network hardware, or even your ISP having a bad day. We’ll help narrow down the cause by alerting you when there’s an excessive number of network errors. We can even let you know when a computer’s IP address changes.

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Server Software

More often than not, what defines a server is the software that runs on it. SEAL Proactive Care checks on that software to make sure it’s operating correctly and will report critical information such as availability, utilization, license expirations, proper backup functionality, and more.

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Disk Drives

Running low on disk space can happen suddenly and when it does, it has real potential to corrupt a system and cause data loss. We can alert you well before that ever happens. We’ll also alert you to any disk input/output (I/O) errors (a precursor to a drive failure), boot disk selection changes, false mounts, and more.

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Demographics

While we’re checking inside your Macs looking for problems, we also report back other helpful information such as machine name, last logged in user, serial number, RAM, model number, OS & firmware versions, processors, uptime, last check-in, and more. Reports are available anytime by request to your designated staff.

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RAID Systems

We’ll help you avoid costly downtime due to RAID failures from Apple and SoftRaid by warning you at the earliest signs of trouble. Combined with our world-class backup monitoring you can rest assured knowing your data is secure.

What are Proactive Services?

Proactive means being ready for what’s coming. It means you can respond quickly and decisively to adverse situations with a clear and concise plan-of-action. In other words, you don’t panic, you take constructive action.

Traditional computer support used what is called a “break-fix” model. Nothing was done until your system needed to be repaired. This was costly in both support costs and downtime. When your computer or an employees computer is down, you are losing expensive productivity time.

Proactive services find the problems before they become big. SEAL Proactive Care allows us to take action before problems cost you even more time and money. The bottom line is better performance, less downtime and lower expenses.

Proactive or Reactive

Reduce your IT costs with

SEAL Proactive Care

With built-in detection of over 100 issues, we are empowered to take direct, preemptive action to cure problems prior to any data loss or unplanned downtime. We are firmly committed to providing the best support possible.

We truly understand the importance of staying on top of issues and how valuable proactive support capability can be. Not only does it build confidence in your technology but reduces your support IT costs.

This Software as a Service (SaaS) offering monitors the health of Mac, Linux, and Windows computers. Our monitoring system provides hourly reports on health issues such as disk I/O errors, backup functionality, and RAID status. The monitoring agent is installed using one of several quick and convenient methods. Once installed, the agent runs hourly and reports its findings to the us.

Moving from a reactive break-fix system, to proactive, scheduled maintenance has helped ensure maximum uptime, and increased peace of mind for our clients.

Proactive Approach

You just received new Apple equipment and you want to make sure it stays healthy for as long as possible. SEAL Proactive Care from S.E.A.L. System allows us to alert you in advance of common issues, so you can avoid impending problems. Through error detection, historical status and inventory reporting we will help you take a proactive approach to maintenance, minimize downtime and avoid data loss.

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Powerful Error Detection

Systematically detect potential issues and reduce troubleshooting time by reporting details and configuration information.

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Inventory Reporting

We provide reports of demographic information like serial numbers, license expiration, RAM, OS version, and other hardware specs.

Lightweight Agent

Our monitoring agent uses minimal resources, runs hourly in the background, and never disrupts users from their work.

SEAL Proactive Care Pricing

SEAL Proactive Care

Annual Billing
$12/Month
  • Includes
  • Powerful error detection
  • Continuous Monitoring
  • Basic Malware Detection

  • Save $36/year per Mac
  • $12/month per Mac
  • $22/month per PC
  • $40/month per Server
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SEAL Proactive Care

Monthly Billing
$15/Month
  • Includes
  • Powerful error detection
  • Continuous Monitoring
  • Basic Malware Detection

  • $15/month per Mac
  • $25/month per PC
  • $50/month per Server
Sign Up

SEAL Proactive Care Plus

Monthly Billing
$25/Month
  • Includes
  • SEAL Proactive Care
  • Auto Software Updates
  • Weekly Maintenance
  • On-Demand Maintenance
  • Adware Removal
  • Malware Removal

  • $25/month per Mac
  • $80/month per Server
  • Not Available for Windows
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End-user privacy comes first

The software is designed to provide best-in-class issue detection with minimal access to end-users’ personal data. The following information is gathered about a computer:

  • Upon installation, a random ID is generated and used to identify status reports.
  • An arbitrary “Group” is assigned by the subscriber, for use in sorting reports.
  • The computer’s serial number is also used for sorting reports.
  • The name of the computer, visible in:
    • Sharing PreferencePane (Mac)
    • System Control Panel (Windows)
    • Hostname (Linux)
  • The ‘short name’ of the user who last logged into the computer

In some cases, the email address associated with online backup systems will be reported. This can be disabled upon request, however the status of that online backup would not be reported. The software does not track the following types of information:

  • The agent does not track screen or keyboard activity
  • The agent does not inspect browser history, or other similar user actions.
  • The agent does not read inside user-created data (no pdf, png, doc, etc)
  • The agent does not send raw logs, instead it only sends test results
  • Computer’s physical location is not readily available*

In cases where a computer is considered stolen or missing, administrators can request a one-time notification of the reporting IP address. The software is not a computer management system.

  • The agent uses read-only commands to perform its duties.
  • Issues are reported to your designated employee.