Rate Information

Apple/Macintosh/iOS Support Rates

$120/hrPriority Onsite in Los Angeles County
$150/hrPriority Onsite in Los Angeles County (After Hours)
$90/hrOnsite for L.A.U.S.D. schools and employees
$99/hrOnsite for accredited institutions in Los Angeles County
$110/hrRemote/Telephone Support New Issues
$140/hrRemote/Telephone Support New Issues (After Hours)
FreeTelephone Support (followup to onsite)

Mac Server / Xserve Support Rates

$150/hrPriority Onsite Support in Los Angeles County
$180/hrPriority Onsite Support in Los Angeles County (After Hours)
QuotePriority Onsite outside Los Angeles County
$145/hrDatabase development or manipulation
$150/hrWeb Programming or development
$140/hrRemote or Terminal Support
Quote/incidentSystem Repair (RMA required)

Mac Server / Xserve Co-Location Rates

$300Desktop, Mac mini or Xserve setup and Install ³
$75/moXserve Co Loction (plus bandwidth)
$125/moMac Pro tower Co Loction (plus bandwidth)
Hosting provided by PI Host Internet Services

Training, Workshops and Seminars

$1200/dayUnder 30 attendees
$1700/day30 to 100 attendees
QUOTE100+ attendees

Other Services

$80/unitHard Drive Replacement
$75/unitMac OS-X Install (plus OS)

Special Offers

$30 credit
If have purchased OS X 10.8 Mountain Lion within previous 90 days ¹

$50 credit
If you have purchased a new MacBook Pro or Mac Pro within the previous 90 days ¹

$40 credit
If you have purchased a new iMac, MacBook or MacBook Air within the previous 90 days ¹

$30 credit
If you have made any purchase from Los Feliz Hi-Tech or the Apple Store in Topanga Plaza, The Sherman Oaks Fashion Square, The Glendale Galleria, The Grove or Northridge Fashion Center, California within the previous 30 days ²

The Fine Print

  • Regular hours are Monday - Friday, 10am - 7pm
  • Weekends and Holidays are available upon request at after-hours rates
  • Rates are subject to change
  • Onsite service has a 2 hour minimum
  • Remote and phone support both have a 30 minute minimum
  • Appointments cancelled without 24 hours notice are subject to a fee of $150
  • Returned checks are subject to $75 service charge
  • Travel rates for outside Los Angeles County are available upon request


Refund Policy

  • No consulting, service or maintenance fees are refundable
  • The cost of software licenses or software development services are not refundable
  • That being said, we would rather have a satisfied client. If for any reason you are not satisfied, please contact us withing 10 days of service and we will try to make it right!

Notes

¹ Good towards first hour of priority support. Purchase must be no earlier than Tuesday, January 21, 2014 for service performed by Monday, April 21, 2014. Purchase must be made from an Authorized Apple Reseller.

² One credit per invoice. Purchase must be no earlier then Saturday, March 22, 2014 for service performed by Monday, April 21, 2014.

Credits can only be applied to invoices from S.E.A.L. Systems.

³ With Co Location only

These flat rate fees do not include audio-visual equipment costs or travel expenses which are billed separately. Travel expenses for the facilitators include coach airfare within the continental U.S. or business class airfare outside the continental U.S., accommodations, and a $125 per diem for ground transportation, meals, and incidentals.

© 2014 S.E.A.L. Systems (All Rights Reserved)

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