Rate Information

Apple/Macintosh/iOS Support Rates

$120/hr	Priority Onsite in Los Angeles County
$150/hr	Priority Onsite in Los Angeles County (After Hours)
$90/hr	Onsite for L.A.U.S.D. schools and employees
$99/hr	Onsite for accredited institutions in Los Angeles County
$110/hr	Remote/Telephone Support New Issues
$140/hr	Remote/Telephone Support New Issues (After Hours)
Free	Telephone Support (followup to onsite)

Mac Server / Xserve Support Rates

$150/hr	Priority Onsite Support in Los Angeles County
$180/hr	Priority Onsite Support in Los Angeles County (After Hours)
Quote	Priority Onsite outside Los Angeles County
$145/hr	Database development or manipulation
$150/hr	Web Programming or development
$140/hr	Remote or Terminal Support
Quote/incident	System Repair (RMA required)

Mac Server / Xserve Co-Location Rates

$300	Desktop, Mac mini or Xserve setup and Install ³
$75/mo	Xserve Co Loction (plus bandwidth)
$125/mo	Mac Pro tower Co Loction (plus bandwidth)
Hosting provided by PI Host Internet Services

Training, Workshops and Seminars ^◊

$1200/day	Under 30 attendees
$1700/day	30 to 100 attendees
QUOTE	100+ attendees

Other Services

$80/unit	Hard Drive Replacement
$75/unit	Mac OS-X Install (plus OS)

Special Offers

$30 credit

If have purchased OS X 10.8 Mountain Lion within previous 90 days ¹

$50 credit

If you have purchased a new MacBook Pro or Mac Pro within the previous 90 days ¹

$40 credit

If you have purchased a new iMac, MacBook or MacBook Air within the previous 90 days ¹

$30 credit

If you have made any purchase from Los Feliz Hi-Tech or the Apple Store in Topanga Plaza, The Sherman Oaks Fashion Square, The Glendale Galleria, The Grove or Northridge Fashion Center, California within the previous 30 days ²

The Fine Print

• Regular hours are Monday - Friday, 10am - 7pm
• Weekends and Holidays are available upon request at after-hours rates
• Rates are subject to change
• Onsite service has a 2 hour minimum
• Remote and phone support both have a 30 minute minimum
• Appointments cancelled without 24 hours notice are subject to a fee of $150
• Returned checks are subject to $75 service charge
• Travel rates for outside Los Angeles County are available upon request

Refund Policy

• No consulting, service or maintenance fees are refundable
• The cost of software licenses or software development services are not refundable
• That being said, we would rather have a satisfied client. If for any reason you are not satisfied, please contact us withing 10 days of service and we will try to make it right!

Notes

¹ Good towards first hour of priority support. Purchase must be no earlier than Saturday, February 23, 2013 for service performed by Friday, May 24, 2013. Purchase must be made from an Authorized Apple Reseller.

² One credit per invoice. Purchase must be no earlier then Wednesday, April 24, 2013 for service performed by Friday, May 24, 2013.

Credits can only be applied to invoices from S.E.A.L. Systems.

³ With Co Location only

◊ These flat rate fees do not include audio-visual equipment costs or travel expenses which are billed separately. Travel expenses for the facilitators include coach airfare within the continental U.S. or business class airfare outside the continental U.S., accommodations, and a $125 per diem for ground transportation, meals, and incidentals.

© 2013 S.E.A.L. Systems (All Rights Reserved)

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Last Updated: Sunday, May, 19, 2013